Mastering Outlook – Beyond Email

Learning Method: Instructor-led Duration: 1 Day

*Click here to view upcoming Outlook classes


In this course, students learn how to compose and send email, attach files, flag items for follow-up, schedule appointments and meetings, and manage contact information. 

Who Should Attend:

This course is designed for anyone with a basic understanding of Microsoft Windows® who wants to use Outlook to compose and send email, schedule appointments and meetings, manage contact information.

At Course Completion:

Upon successful completion of this course, students will be able to: Identify the components of the Outlook environment. You will also perform tasks such as sending and responding to email messages. Use folders to organize messages. Manage contacts and contact information. Schedule appointments and meetings.

Course Outline:

Lesson 1: Getting Started with Outlook

  • Navigate the Outlook Interface
  • Work with Messages

Lesson 2: Formatting Messages

  • Add Message Recipients
  • Check Spelling and Grammar

Lesson 3: Working with Attachments and Illustrations

  • Attach Files and Items
  • Inserting Tables

Lesson 4: Customize Message Options

  • Customize Reading Options
  • Recall and Resend Messages

Lesson 5: Organize Messages

  • Flagging Messages
  • Follow up Folder

Lesson 6: Managing Your Contacts

  • Create and Edit Contacts

Lesson 7: Working with Calendar

  • View the Calendar
  • Create Appointments
  • Scheduling Meetings

Lesson 8: Organizing, Searching, and Managing Messages

  • Group and Sort Messages
  • Advanced Search Outlook Items

Lesson 9: Automating Message Management

  • Use Automatic Replies
  • Create and Use Quick Steps

Lesson 10: Sharing Workspaces with Others

  • Share Your Calendar
  • Share Your Contacts

Lesson 11: Mastering Outlook Using it Effectively

  • Outlook is More Powerful Than You Know
  • Increase Visibility, ease of access and Usefulness for Managing Your Time
  • Internal Emails vs External Emails
  • Time Management using Outlook
  • Focus and stop Multitasking
  • Organize Emails Using Folders
  • Use Rules to Organize Messages
  • Organize and Defer Tasks with Flags and Calendar
  • Search mailboxes or folders, tips, and tricks
  • Ignore” and fun tool
  • The Power of Mail Merge Demo
  • Options Tab and back end of Outlook, review
  • Quicksteps, a creative use
  • Change “Direct Replies to” email address
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