Learning Method: Instructor-led Classroom Learning Duration: 0.5 Day
*Click here to view all Upcoming Email Etiquette Classes
Overview:
Email communication is the most used form of communication in today’s work environment. 92% of organizations use email as their main form of communication. A person’s ability to communicate clearly and professionally is essential for success. Our email etiquette class is beneficial for a wide range of people, particularly those who use email frequently in their professional or educational environments. Using proper email etiquette, you will communicate more effectively, maintain a high standard in your interactions, and keep your professional relationships strong and positive!
Who Should Attend:
This course is for everyone who uses email. Professionals, students, job seekers, Customer Service Reps, remote workers, educators, and administrators. Email still remains one of the most effective tools for businesses to communicate with customers and colleagues.
At Course Completion:
Upon successful completion of this course, students will be able to Identify the 10 most common E-mail habits that waste time and cause problems. Best practices for writing effective emails. Learn to recognize common errors like improper use of the subject line. Writing overly long messages without clear points. Using or receiving unnecessary CCs. Learn what to use as the right communication tool: emails or phone calls.
Outline:
Lesson 1: What are the 10 most common E-mail habits that waste time and cause problems?
Lesson 2: Writing effective emails – Best practices.
Lesson 3: Steps to achieving effective emails.
Lesson 4: Proper tone and politeness and avoiding legal issues.
Lesson 5: Proofing and spell check.
Lesson 6: Email do’s and don’ts.
Lesson 7: How to manage emotions with your email correspondence.
Lesson 8: Final putting it all together – Review key points with practice examples.
