Earning a Certificate of Completion

Students must complete 80% of their training in order to receive a Certificate of Completion. That's about 5 1/2 hours of a one day class.


Classes can be paid by credit card, either by ordering on our website or calling our office; we accept business or personal checks; we can invoice your company using a PO number; or your company can purchase discounted Training Vouchers which you bring on the day of your class.

Unless you are using Training Vouchers, payment is due five business days prior to the class date.  If the class is rescheduled for any reason, we will immediately offer to enroll you on the new date or we will process a refund or credit your card.

Retake Policy

Students are allowed to retake a class one time within 6 months of the original date of the class, at no additional charge, provided there is space available in a class.  To register as a "Retake," please follow the normal enrollment procedures (by phone or email).  Retake students must bring their original book to class (we don't give a second book).  If you are retaking the class because you missed your original class and never got a book, we will keep track of that, and we'll provide you with a book.


If you want to reserve space in a class that has been sold out, you may request to be enrolled as a "Standby."  If another student withdraws prior to the class, Alliance will give the seat to the next Standby student, and will notify them of the change of status.  Standby students may also arrive on the day of the class to see if a seat opens up on that day (the odds of this happening are usually pretty good, especially since Alliance does not intentionally over-book our classes.  We don't act like the airlines!)


Paying for Class with Vouchers

Many of our clients receive discounts through the purchase of training vouchers.  If your company pays with vouchers, please bring the voucher(s) with you on the day of class.  Please give the receptionist your training voucher when you check in.


Withdrawal Policy

The following information is sent to all students in our confirmation email:

Reschedule/Cancellation Policy

If you need to reschedule or cancel your class, please notify Alliance at least 5 business days in advance for applications training and 10 business days in advance for technical training and we will gladly accommodate your request. If less than the required notice is given, we regret that we cannot give refunds, although we can schedule you into the same class at a later date. Please understand that Alliance orders materials and reserves a seat for you.

Alliance will gladly reschedule your class one time, at no charge. 

Early Withdrawal ="no harm, no foul"

Students who withdraw from a class at least 5 business days (for applications classes, or 10 business days for technical classes) prior to the date of the class are considered "Early Withdrawals."  If a student chooses not to reschedule into another class, Alliance will cancel the invoice at the student's request.

Late Withdrawal

If a student withdraws from a class with less than 5 business days notice (or 10 days for technical classes), then the enrollment is considered to be a "Late Withdrawal."  Invoices for "Late Withdrawals" are still valid and will not be canceled, however the student can reschedule into another class date under the "Retake Policy" (below).

No Show

If a student enrolls in a class, but does not give prior notification of wanting to withdraw and does not show up for the class, then that enrollment is considered a "No Show."   Invoices for "No Shows" are still valid and will not be canceled, however the student can reschedule into another class date under the "Retake Policy" (below).

If You're Running Late

If a student is more than 15 minutes late to class, their seat may be given to another student waiting on Standby.  If you are going to be more than ten minutes late, it is a good idea to call us to let us know that you are still coming.  Students who arrive more than 20 minutes late may not be admitted to a class, as it is an unfair interruption to the instructor and the other students who did arrive on time.

Class Evaluation

At the end of each class, students are asked to complete a class evaluation.

test eval

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